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Shipping & returns

SHIPPING & RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 

SHIPPING

Please allow 3-5 business days for items to ship. 

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

STITCH HOUSE AT SEW DALLAS

Attn: Returns

605 18TH ST  

PLANO,, TX 75074  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned:

 

  •     All opened software and designs  
  •     All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions  
  •     Assembled Machine Quilting Frames  
  •     All items without original factory box  
  •     __________  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  •             Sale items are FINAL SALE and cannot be returned.        
  •         To return an item for any reason, simply contact us via phone or e-mail [email protected]   
  •         Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange.    
  •         Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.   
  •         Opened Merchandise may be returned for a refund at the full sale price. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual, and all included accessories).   
  •         Shipping Costs are covered by Shopstitchhouse.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. General returns are subject to have the original shipping fees deducted from the refund.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

972.596.5628 

[email protected]